Power Outages
Keeping your power on
is our highest priority. While we work hard to provide high quality,
reliable electric service to our members, we cannot guarantee
uninterrupted power. When an outage does occur, we focus on restoring
service interruptions as quickly and efficiently as possible.
What should I do if my lights go out?
Reporting a Power Outage
No one likes to be without power. You can help us in
our efforts to promptly restore your electricity by following these simple
steps.
Check
your home's circuit breaker panel (and any
outdoor disconnects) to make sure the outage is not due to a tripped
breaker.
Call your neighbors to see if their power
is off. This will help you determine if the problem exists within your
home, or on our lines.
If the problem is outside
your home, call CEC at 757-242-6181. Please have the following information available when
you call: name on the electric account, street address, home phone, and cause of power
outage (if you know it). Call any time your power is out. Do not assume
that others have reported the outage. Once you make the report, there is
no need to call CEC again unless an emergency arises or your neighbor's
power returns and yours does not. Please be patient. During
major outages, there may be more members trying to call than we
have phone lines to handle. Extra calls prevent others from getting
through to report their outage.
 Stay away from downed power lines. They may
still be energized and if touched could result in fatal electrical shock.
Listen to area radio stations
(WLQM FM 101.7)). In
case of major outages, CEC will provide these stations with periodic
updates.
How
do I prepare for an extended outage?
What
should I do during an extended outage?
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