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The following information is a brief explanation of programs and services we offer our member-consumers. If you would like more details on any of the programs and/or services, please email us and we will be happy to send you more details or, if you prefer, contact our office for more information. E-Bill
Use of this option is fast, easy, and available at no additional cost to the customer. Click on the E-Bill link to the left of the screen. E-Z Pay
Help us help someone you love. Due to illness, disability, or being away for extended periods of time, some of our member-consumers are unable to manage their financial affairs in a timely manner. Our Second-Party Notification program permits these members to designate a second party who will be notified of past-due bills. Naturally, the second party is in no way obligated to pay the bill. Just complete the form and return it to the cooperative.
This program allows Community Electric Cooperative to assist residential member-consumers in planning their family budget by enrolling them in our Budget Billing Program. The payment plan will enable the member-consumer to pay the same amount for electricity for 11 months and to settle their account in April of the following year when a new budget billing amount will be calculated. To participate, just complete the form and return it to the Cooperative. Applications are accepted from February 1 - April 10.
(The Cooperative does require that a member
have service at the same location for at least one year so that an
appropriate budget amount may be calculated.) Lightning and power surges can strike at any moment and can destroy or cause expensive damage to your sensitive electronics and appliances. Being prepared for these unexpected surges and spikes can make a big difference in protecting your appliances and equipment. Lightning is often the cause of power surges, but other factors such as birds, squirrels and trees interfering with power lines can cause a power surge. Construction work, demand fluctuations in your home, auto accidents involving utility poles, even disturbances transmitted through telephone and cable lines can have the same effect.
*All warranties are through the
manufacturer, not CEC. Emergency and Stand-By Generator Program While Community Electric Cooperative strives to maintain a high level of service reliability, adverse weather conditions and other forces of nature can cause power outages which are beyond the Cooperative's control. To assist members in coping with these situations, Community Electric Cooperative has established a partnership with a number of local generator dealerships (listed below). These local participating dealers sell and service both portable and fixed-in-place, air-cooled, 8 to 12.5KW generators. Based upon a certification of Cooperative membership in good standing, participating dealers will extend a discount on generator purchases to Cooperative members as follows:
Discount coupons with certification of Cooperative membership are available at the Cooperative's office for use at participating dealers. Participating Dealers:
Whole House Generators For applications requiring a 15KW and larger liquid-cooled, fixed-in-place generator, the Cooperative's subsidiary, Tidewater Energy Services, LLC (TES), serves as a retail outlet for Caterpillar generators and the maintenance services of Carter Machinery Company. Cooperative members may obtain details on available generator units and contract maintenance service from Carter Machinery Company by contacting Kenneth Bunch at 757-242-6181 or kbunch@comelec.coop. While Community Electric Cooperative strives to maintain a high level of service reliability, adverse weather conditions and other forces of nature can cause power outages which are beyond the cooperative's control. To aid cooperative members in coping with these situations, Community Electric Cooperative offers the GenerLink emergency transfer switch. The GenerLink™ switch provides a quick, easy, and safe way for cooperative members to connect a portable generator to their home's electrical system. The GenerLink switch:
The GenerLink emergency transfer switch is available for installation on single phase services with a 200 amp or smaller meter base. A $50 connection fee and 36 month lease agreement at $12.75 per month are required.
*Does not include WPCA charges.
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You may pay your bill by VISA and MasterCard, check, or debit
card via the Internet. You will continue to receive your electric bill each
month (unless you choose otherwise) and still be responsible for providing
monthly meter readings.
As a member of an electric cooperative you are eligible to
apply for energy efficiency loans from your local Farm Credit office. Call toll
free, 1-800-919-FARM or visit
Each member-consumer of Community
Electric Cooperative receives ten issues of Cooperative Living magazine each
year. Interesting and informative articles in this magazine cover such topics as
safety, energy conservation, legislative issues, Virginia communities, and local
cooperative news. Past issues and other information about
the magazine can be found at
Community Electric Cooperative
offers the Home Guard Defender™
program that consists of a two-stage system of power protection. The first stage
is a meter-based device that is placed between the meter base and the meter
itself. For a one-time installation fee of $25 and $4.50 per month, you get a
heavy-duty surge protector that is installed behind your electric meter to
defeat high power surges before they enter your home. The service entrance unit
is accompanied by a lifetime down line repair or replacement warranty (up to
$10,000) of all standard residential white appliances (stove, refrigerator,
washer, dryer, HVAC unit, etc.)* A 36-month lease agreement is required.
The second stage
of the Home Guard Defender program is point-of-use devices that work with the
meter base device to protect sensitive electronic equipment. These units are
designed to handle lower level surges to protect your more sensitive electronics
like computers, televisions, sound systems, microwaves, garage door openers,
etc. Each of these interior surge protectors carries an additional warranty
amount.*
Area lighting can add safety and security to your home or business.
An outdoor security light features 8,500 Lumen and is available for
$7.59* per month.
Outdoor floodlights range from $14.84* (24,700 Lumen) to $20.73* (45,000 Lumen)
per month. A $20 connection fee is required, and no
installation charge is required when area lighting is installed on an existing
CEC pole. Area lighting is serviced and maintained by Community Electric
Cooperative.
The cooperative provides contract operations and maintenance services of
electric distribution systems and area lighting facilities for member and
non-member owners (License #2705 047339A). For additional
information, you may contact Kenny Bunch, Director of Business
Development and Special Projects, at 757-242-6181 or