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Products and Services

The following information is a brief explanation of programs and services we offer our member-consumers. If you would like more details on any of the programs and/or services, please email us and we will be happy to send you more details or, if you prefer, contact our office for more information.

E-Bill

You may pay your bill by VISA and MasterCard, check, or debit card via the Internet. You will continue to receive your electric bill each month (unless you choose otherwise) and still be responsible for providing monthly meter readings.

Use of this option is fast, easy, and available at no additional cost to the customer. Click on the E-Bill link to the left of the screen.

E-Z Pay

With your authorization, the amount of your CEC bill will automatically be deducted from your bank account each month. You will not have to worry about missing a payment, and you will save time as well as checks and postage. Click here for an application.

Energy-Saving Tools

Want to save money and make your home energy efficient?

Detailed information on energy-saving tools and resources such as an online home energy audit can be found on the Touchstone Energy® website.

Life Sustaining Devices

Do you have a life-sustaining device currently in use at your home? If so, we'd like to know. A list of persons with these machines is kept on file to ensure that service is restored to those members at the earliest practical moment should an outage occur. Just complete the form and return it to the cooperative, along with the physician's verification of the device in use.

Second Party Notification

Help us help someone you love. Due to illness, disability, or being away for extended periods of time, some of our member-consumers are unable to manage their financial affairs in a timely manner. Our Second-Party Notification program permits these members to designate a second party who will be notified of past-due bills. Naturally, the second party is in no way obligated to pay the bill. Just complete the form and return it to the cooperative.

Cooperative Living Magazine

Each member-consumer of Community Electric Cooperative receives ten issues of Cooperative Living magazine each year. Interesting and informative articles in this magazine cover such topics as safety, energy conservation, legislative issues, Virginia communities, and local cooperative news. Past issues and other information about the magazine can be found at www.co-opliving.com. The cooperative communicates with its members through its customized pages in each magazine.

Budget Billing

This program allows Community Electric Cooperative to assist residential member-consumers in planning their family budget by enrolling them in our Budget Billing Program. The payment plan will enable the member-consumer to pay the same amount for electricity for eleven months and to settle their account in April of the following year when a new budget billing amount will be calculated. To participate, just complete the form and return it to the Cooperative. Applications are accepted from February 1 - April 10.

(The Cooperative does require that a member have service at the same location for at least one year so that an appropriate budget amount may be calculated.)

Surge Protection

Lightning and power surges can strike at any moment and can destroy or cause expensive damage to your sensitive electronics and appliances. Being prepared for these unexpected surges and spikes can make a big difference in protecting your appliances and equipment.

Lightning is often the cause of power surges, but other factors such as birds, squirrels and trees interfering with power lines can cause a power surge. Construction work, demand fluctuations in your home, auto accidents involving utility poles, even disturbances transmitted through telephone and cable lines can have the same effect.

Community Electric Cooperative offers the Home Guard Defender™ program that consists of a two-stage system of power protection. The first stage is a meter-based device that is placed between the meter base and the meter itself. For a one-time installation fee of $25 and $4.50 per month, you get a heavy-duty surge protector that is installed behind your electric meter to defeat high power surges before they enter your home. The service entrance unit is accompanied by a lifetime down line repair or replacement warranty (up to $10,000) of all standard residential white appliances (stove, refrigerator, washer, dryer, HVAC unit, etc.)* A 36-month lease agreement is required.

The second stage of the Home Guard Defender™ program is point-of-use devices that work with the meter base device to protect sensitive electronic equipment. These units are designed to handle lower level surges to protect your more sensitive electronics like computers, televisions, sound systems, microwaves, garage door openers, etc. Each of these interior surge protectors carries an additional warranty amount.*

*All warranties are through the manufacturer, not CEC.
 

While Community Electric Cooperative strives to maintain a high level of service reliability, adverse weather conditions and other forces of nature can cause power outages which are beyond the Cooperative’s control. To assist members in coping with these situations, Community Electric Cooperative has established a partnership with a number of local generator dealerships (listed below). These local participating dealers sell and service both portable and fixed-in-place, air-cooled, 8 to 12.5KW generators. Based upon a certification of Cooperative membership in good standing, participating dealers will extend a discount on generator purchases to Cooperative members as follows:

Portable Generators 3% up to $50 discount on cash purchases

Fixed-In-Place, air-cooled, 8 to 12.5KW $100 discount

Discount coupons with certification of Cooperative membership are available at the Cooperative’s office for use at participating dealers.

For applications requiring a 15KW and larger liquid-cooled, fixed-in-place generator, the Cooperative’s subsidiary, Tidewater Energy Services, LLC (TES), serves as a retail outlet for Caterpillar generators and the maintenance services of Carter Machinery Company. Cooperative members may obtain details on available generator units and contract maintenance service from Carter Machinery Company by contacting Kenneth Bunch at 757-242-6181.

Emergency Transfer Switch

While Community Electric Cooperative strives to maintain a high level of service reliability, adverse weather conditions and other forces of nature can cause power outages which are beyond the cooperative's control. To aid cooperative members in coping with these situations, Community Electric Cooperative offers the GenerLink™ emergency transfer switch. The GenerLink™ switch provides a quick, easy, and safe way for cooperative members to connect a portable generator to their home's electrical system. The GenerLink™ switch:

• Is installed behind the consumer's electric meter and requires no rewiring of the consumer's electrical system.
• Includes a unique interlocking power cord for connection of the portable generator.
• Eliminates the use of external cords and other connections that can be hazardous to consumers and cooperative personnel.
• Detects when the generator is operating and automatically disconnects from the cooperative's distribution system, eliminating a dangerous back feed.
• Provides the flexibility to run virtually any appliance, up to the capacity of the generator, by simply energizing appliances from the breaker panel

The GenerLink™ emergency transfer switch is available for installation on single phase services with a 200 amp or smaller meter base. A $50 connection fee and 36 month lease agreement at $12.75 per month are required.

Area Lighting

Area lighting can add safety and security to your home or business. An outdoor security light features 8,500 Lumen and is available for $7.59* per month. Outdoor floodlights range from $14.84* (24,700 Lumen) to $20.73* (45,000 Lumen) per month. A $10 connection fee is required, and no installation charge is required when area lighting is installed on an existing CEC pole. Area lighting is serviced and maintained by Community Electric Cooperative.

*Does not include WPCA charges.

Contract Services

The cooperative provides contract operations and maintenance services of electric distribution systems and area lighting facilities for member and non-member owners (License #2705 047339A). For additional information, you may contact Kenny Bunch, Director of Business Development and Special Projects, at 757-242-6181 or kbunch@comelec.coop.

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