On January 11th, we were made aware of an issue concerning delays in members receiving their bills. In response, we reached out to our software/billing vendor, NISC and asked for an explanation and resolution.
NISC shared that they have been contacted by numerous other customers (co-ops) asking the same question, and who are experiencing similar delays.
Consequently, NISC contacted the U.S. Postal Service to learn the origin of the problem. The problem which was stated is “too much mail and too few mail carriers”. Directly from USPS: “Alert: USPS is experiencing unprecedented volume increases and limited employee availability dur to the impacts of COVID-19. We appreciate your patience.” Therefore, mail deliveries are extremely delayed, and the issue will likely continue indefinitely.
As a resolution and reminder, member bills can also be accessed via:
- Website/Smart Hub,
- Drive-through: 52 W. Windsor Blvd
- Phone: 757-242-6181
- Email (firstname.lastname@example.org)
Lastly, for more information about the COVID-19 moratorium, please click here.