Installation of Residential Electric Service
The installation of electrical facilities is governed by federal, state, and local regulations and guidelines, as well as CEC policies. These regulations, guidelines, and policies identify the terms of the business relationship between customers and CEC, and, ensure electrical facilities are designed and installed equitably, legally, and safely. The designer will provide the following documents to help you understand the guidelines for the construction of new service.
New Service Info
(For new construction – location has never had electric service)
- Completed New Service Application/Request Form
- One valid form of identification (Passport, Drivers License, etc.)
At the meeting with the designer, please bring a site plan or plat depicting the proposed construction and the desired meter base location on the structure.
Cost of Service Installation
CEC provides, at no cost, one single-phase overhead electric service connection for each class of service. Three-phase overhead and underground services are available as outlined in the "Underground Service Plan" of CEC's Terms and Conditions for Providing Electric Service. Representatives in the engineering department can provide you with additional information regarding requirements of commercial, industrial, governmental, or any other services. Call Community Electric Cooperative's Engineering Department at 757-242-6181.
A security deposit of up to $300, if required, will be included on your first bill.
- May be paid in full on the first bill
- May be paid in 3 monthly installments
- Will be an amount not to exceed an estimated 2 months use
The Cooperative pays interest as determined by the State Corporation Commission annually on each security deposit net aired longer than 90 days. The security deposit is refunded if your account remains in good standing for 12 consecutive months. The refund is shown as a credit to your account on the 13th bill. If a customer terminates service and membership before the 13th bill, the deposit plus interest and the membership fee will be applied to the final bill.
Transferring or Terminating Service
Whenever a change of occupancy or legal responsibility takes place on any premises:
- A notice of such changes must be given to CEC within a reasonable time prior to the date of the change. Failure to do so may result in the departing customer being held responsible for all service supplied until such notice has been received.
- Inform the cooperative of address changes so checks may be mailed to the appropriate address.
Be prepared to provide us with the following information:
- Name on the Account
- Physical Location of Service
- Mailing Address
- Telephone Number
If we are unable to verify the location of service from the physical address, we may need to ask you for:
- The previous occupant's name
- A service pole number
- A meter number
You will be asked:
- To complete and sign a New Service Application/Request Form form and provide the date you request service to be transferred into your name. Please allow 5 days for the transfer to take effect.
- For a non-refundable $30 service connection fee per meter or outdoor light that will be due and payable prior to any service connection or transfer.
CEC will conduct a credit check to determine if a security deposit is necessary.