We are aware of the inclement weather and expecting moderate damage to our territory. We are working with local community partners. Please report all outages through SmartHub.
Provisions can be made to provide temporary electric service for customers who have a need for it. Service connections for carnivals, festivals, street decorations, construction purposes, etc. are examples of such needs.
If you require the electrical service to be disconnected to relocate the service, make repairs to interior wiring, add additional electrical load or for other reasons not related to the non-payment of the account, please call us in advance or via email us.
An appointment will be scheduled with a service technician to disconnect the service. Once you are ready to have the service reconnected, contact us to schedule an appointment with a service technician to perform the re-connection.
May be paid in 3 monthly installments, with the first installment due prior to any service connection or transfer
Will be an amount not to exceed an estimated 2 months usage
The Cooperative pays interest as determined by the State Corporation Commission annually on each security deposit retained longer than 90 days. The security deposit is refunded and credited to accounts at the end of 12 consecutive months during which the account has not been delinquent or disconnected for non-payment. All remaining deposits plus earned interest will be returned to the customer at the termination of electric distribution service after all indebtedness to the Cooperative has been paid.
A refundable fee of $5 for membership in the Cooperative will be due and payable prior to any service connection or transfer. You may call or email the member services department, Monday to Friday from 8 a.m. to 5 p.m.
Please contact the member services department with your request.
The Cooperative will disconnect the service within a reasonable time after receipt of your request.
CEC will issue you a final bill for services up to the date of disconnection less any outstanding security deposits.
Failure to notify the Cooperative of your request to terminate service keeps you responsible for all services until a disconnect notice is received.
Future Addresses
Please keep the Cooperative informed of your future addresses. We will forward any future refunds to you when the Board of Directors approves patronage capital refunds for the years you received service from the Cooperative.
Whenever a change of occupancy or legal responsibility takes place on any premises, a notice of such changes must be given to CEC within a reasonable time prior to the date of the change. Failure to do so may result in the departing customer being held responsible for all service supplied until such notice has been received. Keeping the Cooperative informed of address changes is also necessary so checks may be mailed to the appropriate address.
Information Needed
Be prepared to provide us with the following information:
Name on the account
Account or customer number
Physical location of service
Mailing address
Telephone number
If we are unable to verify the location of service from the physical address, we may need to ask you for:
The previous occupant's name
A service pole number
A meter number
Steps for Transfer Service Request
Complete and sign an Application for Membership form and provide the date you request service to be transferred into your name. Please allow 5 days for the transfer to take effect.
A non-refundable $30 service connection fee per meter or outdoor light will be due and payable prior to any service connection or transfer.
CEC will conduct a credit check to determine if a security deposit is necessary.
