CEC members can choose easy and convenient ways to even out their monthly electricity bills and pay their bills through a mobile device or automatic deductions.
SmartHub
The SmartHub program enables you to view your information from practically anywhere, anytime. A nice feature of the new system is the availability of a free “App” you can put on your mobile device.
Through SmartHub there will be opportunities to:
- Report outages
- Communicate with CEC staff
- View usage history
- Pay bills
E-Bill
You may pay your bill by VISA and MasterCard, check, or debit card via the Internet. You will continue to receive your electric bill each month (unless you choose otherwise).
Use of this option is fast, easy, and available at no additional cost to the customer. Visit SmartHub to sign up.
Levelized Billing
Many people like to know, within a few dollars, what their electricity bill will run each month in order to keep within their budget.
Levelized Billing is a way to even out your monthly payments in order to minimize those high spikes that can sometimes occur during peak usage months.
No Surprises
Levelized billing:
- Prevents drastic changes in your bill, even during the coldest or hottest months of the year
- Averages the previous 11 monthly bills and the current month’s bill for a service address
No Settleup
Because the levelized billing amount is recalculated each month based on a rolling average, the need to settle up balances annually is eliminated.
Reconciliation of your account will be necessary only if you move or decide to stop participating in the program.
Join Anytime
If CEC has been providing electricity to your service address for at least 1 year and your account is current:
- You are eligible to participate in levelized billing
- We will simply calculate your levelized payment based on the average billing for your home
Eligibility
To be eligible for Levelized Billing:
- You must have had residential service at your location for 1 year or more
- Your account also must be current
Automatic Payment Plan
Many members prefer to have their monthly electricity bill automatically deducted from their bank account or charged to their credit card. The process is easy to set up and convenient.
For automatic payment via your credit card:
- Account must be for residential or annual service
- Visit SmartHub
- You will need to go to “Service My Account” and “Sign Up for Bank Draft”.
You can choose to stop receiving a printed bill.
Payment Arrangement
Need to make a payment arrangement? Please contact our member services department at (757) 242-6181 or email member services.